A mixed April for United Airlines

UNITED AIRLINES has just had a great month. Of course, there was the odd downside. First, the video of a bloodied United passenger being dragged off an overbooked flight for the crime of wanting to stay in the seat he had paid for. Then there was the giant rabbit, en route from London to Chicago to compete for the title of world’s largest bunny, who died in United custody with lawyers alleging the airline put the live beast in a freezer for 16 hours. Then there was the airline’s apology to the Paris-bound passenger who ended up in San Francisco instead. And the flyer whose trip was cancelled after he taped an argument with a United employee.

Yet despite this month of PR…Continue reading

from Business and finance http://www.economist.com/blogs/gulliver/2017/05/not-cruelest-month?fsrc=rss

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