New York may require Uber to provide an option to leave a tip

UBER has many virtues. The ride-hailing app has disrupted the cosy taxi cartels that care little for customers; it has made travel around cities cheaper, more convenient and reliable; and it has called into question the notion that taxi drivers must be tipped simply for doing their job. Sadly, a proposal in New York might pose a serious threat to the last of these qualities.

Currently, Uber’s smartphone app, which charges users automatically at the end of a journey, does not give the option of adding a tip. But Uber drivers in New York are petitioning officials to force the firm to change this. The chance to add a tip is already standard among many of the firm’s competitors, including Lyft. The city’s Taxi and Limousine Commission is hoping to write this approach into law. It will put forward a formal proposal in July.

Any such change in the rules would be a step back. The New York Times writes that there has “long been confusion” whether or not customers are supposed to tip Uber…Continue reading

from Business and finance http://www.economist.com/blogs/gulliver/2017/04/tipping-point?fsrc=rss

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