How companies should treat their most enthusiastic customers

THE hero of Nick Hornby’s novel, “High Fidelity”, cannot get enough of vinyl records. By day Rob Fleming runs a record shop where he spends his time sampling the stock and constructing fantasy compilations with his equally obsessive assistants. By night he moons over his favourite songs. “Is it so wrong, wanting to be at… Continue reading How companies should treat their most enthusiastic customers

How “driver mode” for phones will affect those who work behind the wheel

FOR business travellers moving between cities, there’s no better place to get work done than the train. But for travellers in America, going by rail is generally not an option outside of the transit corridor from Washington, DC to Boston. And so people covering ground for business are often forced to make do with cars,… Continue reading How “driver mode” for phones will affect those who work behind the wheel

India grapples with the effects of withdrawing 86% of cash in circulation

A short, sharp liquidity shock A NEW strain of trickle-down economics has been spawned by the decision, on November 8th, to withdraw the bulk of India’s banknotes by the end of this year. As holders of now-useless 500-and 1,000-rupee ($15) notes rushed to deposit them or part-exchange them for new notes, an e-commerce site offered… Continue reading India grapples with the effects of withdrawing 86% of cash in circulation